Information on Getting Aged Care Assessment Services in Australia

In Australia, those who want to avail of the government-funded aged care services should undergo a review by the Aged Care Assessment Team (ACAT). In Victoria, particularly, those who want such a privilege will be subjected to ACAS, which means Aged Care Assessment Services.

What they do here is conduct comprehensive aged care assessment services for the needs of senior loved ones and then facilitate their access to available care options. The elderly will also be assisted in applying for government funding to reduce fees.

The main aim is to provide a holistic overview and understanding of the senior’s unique situation and needs to better retrofit the programme. The aged care assessment services consider different avenues of well-being, including physical, mental or psychological, social, cultural, restorative, and even the medical requirements.

Steps to Take to Be Reviewed by ACAT

1. Book an assessment. You can simply place a call to 1800 200 422 or book through to get assistance for arrangements from your local GP or regional ACAT/ACAS team.

2. The ACAT proceeds to conduct a visit to your home. The interview can be conducted by a nurse, social worker, or other healthcare professional. The process is a simple informal chat that can go anywhere between 45 minutes to 75 minutes. Check it out at Arcare Glenhaven

3. Allow the assessor know of any communication difficulties of your loved ones beforehand, so they can provide an arrangement for special assistance. An assessment may show that a senior can remain at home with support instead of moving to a care facility. However, if this is not an option, the representatives will help access residential care facilities for either permanent or respite residential care.

4. Get in touch with the Arcare aged care assessment team to help you find a residence that can provide the level of care your loved ones need. You can conveniently contact them via phone, 1300 297 189, or their website, A personal tour can even be organised to the chosen residence upon your request.

Is it required to undergo a review by ACAT to enter an aged care residence?

As all of Arcare’s aged care communities are government funded, so all potential residents should be assessed by the government’s aged care assessment services representative. This would benefit the residents greatly due to the reduced fees that would be applied upon claiming the government subsidy. For more information, visit us at:

What do you need to prepare for the assessment?

It is advisable to prepare the following before the assessment:

  • Medicare number of the senior to be assessed

  • A copy of the doctor’s referral

  • The GP or other intervening health professional’s contact details

  • Information on any current support being received

  • Any possible information that you need or want to discuss with the assessors

  • Additional family member or caregiver that you want to be present during the assessment

What to ask the assessor?

During the assessment, don’t forget to ask the following questions:

  • What services could you receive to help you reach your goals?

  • What support is in place for the caregiver?

  • Are there available support providers that speak your language or represent your religious or cultural beliefs?

  • What are the contact details of the assessor for any further questions after the assessment conducted?